Social Media #Win or #Fail: Gillette


This month in social media #win or #fail: Gillette Razors. I am classifying it is as a #FAIL (But Gillette if you are reading this and would like to discuss why its not, please send me a tweet @k_adelsberger)

(Also full disclosure, I have a beard and very rarely use my Schick razor to trim up my beard.)

It all started one October morning, I opened up twitter and saw a promoted tweet from Gillette Razors. But it was not Gillette’s tweet it is was someone else’s: IMG_2595


The tweet from @jlkirbee was a really interesting. It read like ad copy but seemed to be posted from a real person. Here are a few quick take aways from this attempt at capitalizing on someones social media comments:


  1. Not written like a real person. It looks as if @jlkirbee is a real person. Active on Twitter, Medium and Facebook. Although Bas Collective does not have an online presence(I did send a request to interview him for this post but he did not respond). I am a big fan of testimonials for marketing. However, the tweet above is written like it was copy from a marketing person for a print ad.
    I think where the ad went astray was the shot at Harry’s and the “#power in #research”. These two lines cross over from customer preference to marketing effort. Now of course, @jlkirbee could have written this himself, but it looks like something written by Gillette. This make it appear to cross a line that the internet holds dear: honesty. Because of the way this tweet was worded and subsequently promoted by Gillette makes it appear to be fake. The internet responded in kind.
  2. IMG_2598 Gillette took it to far. Gillette reached out thanked @jilkirbee for the tweet. This was good social media marketing, respond and endorsing your customers. But when the tweet started to be sponsored on 10/9, the push back was palpable. People started taking shots at @jilkirbee and Gillette:
    IMG_2596 IMG_2597

















3. Gillette opened itself up to competition. In fact Gillette exposed one of its customers up to a competitor because they promoted a tweet that featured them.


Gillette took a sound idea for a strategy and failed on the execution. The strategy: find customers who like us enough to talk about us on social media and then leverage social media to promote that post. I think they took a misstep with the post that they promoted. I think the real winner here was Harry’s. The Harry’s customers came out and supported the brand and ultimately used the attack in their favor.

Harry’s was listening and replied to at least one of the tweets. Harry’s is doing smart online marketing with sponsoring podcasts and providing a product that is bringing real disruption to the market.


Go Daddy wins the Superbowl

Go Daddy Puppies

Go Daddy Puppies

I have been avoiding Go Daddy ads for years now. They are usually so raunchy that I just change the channel or look away. This behavior continued when I saw “Go Daddy ad causes a stir” on my Facebook timeline this morning. Then my wife told me she thought it was funny. So I checked it out. Once again Go Daddy creates an ad that generates as much or more coverage from controversy as from actually ad placement. This time it doesn’t feel like they were aiming for controversy but some companies are just better at finding it then others. The ad is well made and funny even if the message irritates some people. Here is the video:

Also in this debacle we get a lesson from the school of “always being on your toes”. HostGator decided that it could maximize this situation for its benefit. This is the ad that came up when I googled ‘Go Daddy Puppy Commercial’:

Hostgator loves puppies


Well done HostGator.  This might be as on the same level if not on the same scale as the now famous Oreo ad during the super bowl power outage. Maybe we all need to watch our competitors ads just to pounce with a witty retort when they make a mistake!



Beware of Hashtags

DiGiornos Twitter Fail


This week Ray Rice was cut from the Baltimore Ravens.

While another post based on the decisions of the NFL in regards to marketing maybe in order, that is not what we are here to discuss. I believe the hashtag #WhyIStayed surged in popularity because of the despicable and public choices of Ray Rice. The hashtag #WhyIStayed was made for women who had been part of abusive relationships to help others understand why they stayed in that relationship. Similarly interesting is the #WhyILeft hashtag helping others see the reason why it is worth leaving an abusive relationship.

DiGionro's did look into hashtags

Enter DiGiorno Pizza. The social media manager at DiGionro, hopefully, unwittingly tweeted “You Had Pizza”.  Now if the hashtag was referencing any number of other things #WhyIStayed: in the stands during the Rams Blowout, on the couch while that terrible movie was playing, on the live feed during Apple’s latest announcement, it would have been appropriate and potentially funny.

There have been lots of great funny hastags (#removealetterruinaband)but there have been very few serious ones. Understandably the assumption of the tweeter may have been that the hastag must have been a humorous one. Before you join in a hashtag conversation be sure that you at least look at the tag in use to get the context of its use. Clicking on the hashtag will show other people’s use of it. If the social media manager at DiGionro had done this he would have seen some heart wrenching tweets.

Feel free to use hashtags and join in on conversations on twitter but do so with caution.

What is your favorite hashtag?