Now, the reason I want to have you on here is because I know that you get marketing, and I think you can see that in your company. So what role has marketing played in Jackson Fence company?
Wow. So marketing. So I’m curious how you’re going to respond to this. Okay, all right, so I actually went to college. That’s crazy. I know. But now Kevin, I have a PhD. I call that a postal digger. Right? So anyways, I went to college and kind of similar to building fence. They want you to pick a major. What do you study? I’m like biology, looking, all this stuff. I’m like marketing. That sounds awesome, you know what I mean? So I chose marketing. That sounds fancy. On it my collegiate path. And I’ll never forget, man, I might even have the book somewhere. I opened this textbook up, my marketing textbook, and it was like it’s not verbatim. I’m always bad at remembering exactly what people said, but I do remember how I felt, you know what I mean? That’s just always my thing. I’m not good at details, but I remember the gist of it. But it’s something to the tune of, like, first of all, kiddos, marketing is not advertising. All right? So let’s just start.
There two different things.
Yeah. It’s like marketing is the overall delivery of a good or a service. And that goes everything from the very beginning of, hey, we have an idea through the financial department, through the manufacturing department, whatever, to, hey, the end user, the end consumer now has this piece of good and they give you money for it and it goes back to the very beginning and starts over. That’s marketing. It’s more the whole entire business operation rather than just always in marketing. And it’s always in regards to advertising. And that’s fair.
Yeah, there’s a lot of people who will define it differently depending on who you’re talking.
I see marketing, and advertising is related, but marketing is the overall operation. And how do you go from conception to delivery and repeat, repeat, repeat where advertising is, hey, I want you to buy this drink and I’m going to make the logo really cool and bright and big, and we’re going to face it just a certain way. So when you walk in, you’ll see it, you know what I mean?
We kind of delineate the two between. Marketing is like, maybe marketing is the design of the can, but advertising is like the payment of placement to make sure that people know that the can exists.
I like that too.
So marketing in the Fence company has been very intentional about your branding. So you see it as an entire business process. So how does that work out throughout the whole business?
So in our company, everything goes back to like, this is going to sound really dumb or simple, overly simple, maybe awesome. So it all goes back to two things. If it makes sense, do it. If it doesn’t make sense, don’t do it. And that comes from a corporate red tape structure, which I grew to like, absolutely. I learned a lot, but like, oh, wow, that’s not the way that I want to do things. And just because it makes sense, that doesn’t mean you can do it. Canon you have to still ask 17 other people who we don’t know, and then they’ll let you know if you can. So we just have a business model of like, hey, if it makes sense, do it. If it doesn’t make sense, don’t do it. And as it relates to advertising, I’m like, look, I want to be familiar. So everything has to have blue on it, right? Everything has to have blue. And that’s even a dress code item is like, hey, look, you’re welcome to wear whatever you want to to work. You got to have boots on. That’s one thing. We have different colored items, and we’ll give those out.
Swag, we call it. But just because I give you a black shirt with a white logo, don’t take it for granted. You still got to have some blue on. So you can wear your black shirt, but you got to have a blue cap on. You got to have a blue beanie on. You got to have a blue t shirt on. So my dress code is pretty simple. Just boots get to have the logo showing somewhere and get to have blue on. And I’m not talking about just the outline here.
I’m talking about, like, a blue primary blue.
That is blue up there in it. What do you have? I’m not breaking the rule. I got blue here. But that becomes to be synonymous with the brand. And I want when people see people building fence, period, in blue shirts, I don’t want there to be a discussion or conversation. I wonder who they got to build their fence. I want it to be that must be Jackson Fence Company, aka. Team Blue, building that fence, you know, and so everything’s blue, even the the roof of the trucks, you know, hey, everybody’s got blue hats on. Well, guess what? Let’s take out all these trucks. We got to the rap shop and, hey, rap. Yeah, I need all these roofs blue because that looks like us. So when we pull up, you see a blue roof, and the guy just had with a blue hat. You don’t have to warn to what the size of the trucks is, but it says Jackson Fence in blue. Yeah, absolutely.
Except for yours, which is black. Right?
Well, I got rid of that one.
Oh, did you?
Yeah, because it didn’t fit.
It didn’t it didn’t?
They brought the dress code.
Awesome. But no, I didn’t have a black one, but I thought that was kind of cool, too.
So when you when you’re getting started and you’re starting to sell more fences because really fencing is like a one time a life purchase, probably for a lot of people.
You’d be surprised.
People break their fences or whip. No, but so or once every ten or 20 years.
So, yeah, what we know is people typically the average stay in in a household now is seven years. Okay, all right. So people are generally moving houses every seven years. That’s not me. It’s also not my parents. But on average, we take everybody, the people that move every year, because we know those people, too, and we know the people that stay in the same house for 40 years that’s my parents take all those people together and add them up and divide them by whatever, seven years people are moving. So you might buy a fence from us now, 2023, but 2030, you’re at a new property. And the other thing, too, Kevin, is if you’ve looked around, there’s a whole lot of new houses going in, and.
It’S going to be keeping being like that, right?
Yeah. And so for us, people always think, hey, man, did I get all those new houses? I’m like, well, we got some. But to me, as long as new houses mean more than just new houses, that means that people are moving from the older houses into the new houses. So now that house has become available, too. So now that’s two opportunities to build a fence. And then not only are those two opportunities, but where are these people coming from? Well, they got to be coming from somewhere. We’re not just moving people from left to right. They’re trickling in from somewhere. And so what does that mean? Now we got to build another school. We got to build Pope elementary. They’re going to have a playground with a fence around it. And then because we have another school and all these other houses, now, we can have another fire department. And then it just keeps on expanding and expanding. And right now, I don’t know if you noticed, but there’s three high rise apartments going up right now in Jackson, Tennessee. I say high rise. They all have fences. Every one of them has a fence around it.
But to answer your question about the repeat business thing, so when we keep up with people through our accounting software, QuickBooks, I was actually doing that this morning, going through and doing job costs, and it’s amazing how many of the same people are on that report. You know, you got 50 names, and one person’s name might be on the other three times. It’s like, well, why? You know? Well, you know, we had a lady, she bought a fence for herself. She liked it so much, she bought one for her daughter. Now we had the same lady’s name in there twice. And so we’re having it’s such a common thing that in QuickBooks and our CRM system, you have contacts, and then you have jobs. And so we’re having to figure out how to not just say Kevin outersberger, but now we got Kevin outersberger as a contact, and then we’ve got Adisburger marketing, we got Kevin’s private residence, we got Kevin’s church, we got these different jobs that are separate from Kevin, but they fall under Kevin’s thing. So we’re having to figure out how to we’re figuring it out because it’s so common that I don’t know, I think people just love us, bro.
Well, and that’s repeat business, which is the best kind, we love them.
So what are you doing to I mean, what’s the thought process on trying to get new business in what’s been working for you?
Yeah, so I never really know. So fencing is a hustle. It’s very fast, and it goes back to our team, eric and Corey and Mike and Brandon Swain. All these guys, man, they’re freaking rock stars. And they build fence really, really fast and good, you know? But so when I say that, I mean, we’re probably build this week six or seven fences, maybe eight. It just depends on the size of them, you know, we built like 500 fences last year, and so it’s a lot of fences, you know, so so we’re always on the hunt for the next one. And leads, you know, you gotta we call them leads. I hate to refer to people or people’s homes as leads, but in sales, you got to lead something. So it’s an opportunity or whatever you want to call it. And where are these people coming from? SEO? Google Ads? That’s not attractive to say, but yeah, we paid Google to put our name at the top. Sure. We actually just bought six billboards, man. We never done that either. Okay. Lexington, Mackenzie, Alamo, Jackson, Medina, Humboat, those are the six towns that they’ve got. Now I got a Jackson Fence billboard.
I don’t know how well it’s going to work either, but our plan is to grow the fence company, and the only way to grow the fence company is to have really good people and really good quality leads. And I don’t know how to do it exactly, other than be everywhere, put your name on everything you could possibly put it on, and be the only when people think about a fence, I want to think about Jackson fence.
Did I answer your question?
I think so. Maybe if you were to start over again, what would be the first thing that you do to be successful?
The first thing? Man, that’s hard. Not much different. I always said before, we worry about making money, let’s worry about doing a good job. And I think that’s one thing I advise new fence companies now to do, too, is a lot of them, lot of new companies get all this advice about how to make more money, and I’m kind of the different guy. I’m like, hey, no, figure out how to be really good at what you do first. And be affordable and just name out there. And then once you start getting really good at it, then just worry about how to make money. I don’t know that I would change a whole lot out of the three or 1004 customers that we’ve had. A couple of them don’t like me, and that still bothers me, really happens. And I wish that I could handle some of these things differently than I did. And not that I handled it wrong, but at the end of the day, when people do business with me, I take that sincerely, and I really want people to like this. I had a guy that we didn’t see eye to eye with a year ago, and about three weeks ago, I called him up, and I said, hey, man, I’ve been thinking about this, and let’s get together.
Let’s figure out what we can do. It’s bothering me to know that I got some guy, like, 45 minutes away that doesn’t like Cannon, doesn’t like Jackson Smith. I’m not okay with that. And we’ve had a really good year, and, look, I want to meet with you. I want to figure out what we can do to bring this back to zero, and then maybe we can be friends. So, I don’t know. I might take it too personal sometimes, but that’s the kind of stuff that keeps me up at night, man. This is a dude that doesn’t like me. I don’t like that at all.
That’s okay. That’s good. Now, it’s a really competitive labor market. Yeah. And you are specifically in the all I hear we hear from lots of people, I can’t hire enough people, can’t hire enough people, can’t get enough people, can’t keep people. You’re in a very labor intensive industry. It’s not an easy job to do. You’re out in the elements. People are sweating and working hard. How are you continuing to grow? Because you have to have people to build defenses. So what’s important to getting people and keeping people, and how are you being successful in that?
Wow. So in six years, I told a guy that this morning. I was like, hey, I may be wrong, and I don’t want this to air and be wrong, but I think in six years and we got 2020 people working for us now, I’ve had three people give me their resignation in six years. And I like to think that goes on record or whatever that speaks to the team that we’ve found and that we’ve worked with and that we have right now. People say these kind of cliche things like, hey, higher, slow, fire fast. To a degree, there’s truth to that. Like, if somebody who gets fired from jack’s fence, those are the people that don’t fit the culture more than anything. But, hey, these other guys, they don’t like you, man. And I don’t know, and that’s real. Hey, bro, I cannot put you out here with these guys in this truck. They’ve got a brotherhood going, and they’re kicking butt and taking names, man. If for some reason you’re not fitting in with them, and that’s not a me versus you thing, and it’s also not a veteran versus you thing, just, hey, I don’t think that we are the right fit for you and vice versa.
And we’ve had to have those conversations. But I think Jackson fence company, it’s not just me anymore. It’s like the people around me are genuinely smarter. I’m not just saying that they build better fence. They sell better fence, they have less anxiety, they’re cooler, they have better jokes, all that stuff, man, they bring better lunch to work every day, seriously. And I’m eating out of a peanut butter jar. So I’m not the guy that people are coming to work for. They’re coming to work with other people. But I’ll tell you this, Kevin. There’s a mechanic shop in our town that burnt down a couple of weeks ago, and there’s a guy that works there, and I know he’s very talented, and I interviewed him this morning, and when I say I interviewed him, it’s kind of like this just a casual he had a coffee. We’re just talking, and we don’t need I was very honest. I said, look, man, I don’t even need nobody right now. But I have this, like, what is it called?
A vision that when somebody good becomes available, you bring them into the equation some way, somehow draft the best player.
Available instead of maybe by need.
And so, hey, look, man, I want you to work here. I know that. I don’t know what I want you to do, but we want you on our team, and we’ll figure that out in time. But if you’ll take that leap with me, I’ll never let you down. That’s kind of the way I look at it. Take the best people you can possibly find and put them on your team.
And then so that’s a part of the culture. It’s like, we want good people, but, like, what else is about culture? How would you define the culture at Jackson’s, man?
So the culture at Jackson’s fence or anything that I want to be a part of is look, this is a story that I like to paint. Look, in the bible, Jesus had disciples. These are people that followed him, all right? These people are dirty. These people are not like him. And then what did Jesus do? He took their sandals off and he washed their feet. That’s called servant leadership. Now, I’m not saying that you’ve come to Jackson fence and I’m watching all these guys feet or walking on water, and that’s right, but I want to take care of these people, you know what I mean? And if Jesus can get on his hands and knees and wash somebody’s feet so that they’ll follow him and work with him, what can I do? Just a little example in the wintertime, this past winter, everybody got new pair of boots. And the thing is, like, hey, if you’re at work, you’re wearing the Jackson fence name, you’re doing a great job. It’s important to me that you’re in a good mood, that you’re happy, and if you’re walking around all day in these uneven terrains on your feet, that’s the foundation of your body.
And if your feet don’t feel good and if your feet aren’t safe or if your feet are getting wet because the dew on the grass is seeping through your shoes or your boots where you’re not going to have a great day and your body’s not going to feel good. And you’ll never be able to get away from the sore. 80 wet feet. And so one thing that we like to do is we like to buy everybody boots because I want you to come to work and I want you to be comfortable. I want you to be safe. I want you to take your boots off the end of day and your socks are dry. I guess that’s my example. Like washing feet, that’s literally the bottom of your body and you’re on it all day long. Get Jackson fence. And so it’s important to me that we take care of your feet, so.
You take care of people. Servant leadership. You clearly have a good rat track record of keeping people.
What else about culture, man? Just treat people the way that you want them to treat you. We’ve all had jobs before you worked at Burrito Truck.
I did help with marketing for Burrito Meal back in the day.
I remember that story. But do unto to others as you want them to do under you. And we’ve all heard stories of people becoming targeted or becoming, hey, I think they’re trying to fire me or whatever. There is none of that at Jacksonville. It’s like, hey, if we don’t want you here, we’re going to probably let you know. You know what I mean? Just that cut and dry, really. But we owe it to the team. We owe it to the people. We owe it to all the families. I’m begging you, hey, come to work. Be a team player. No drama. Do a good job. If you mess something up, say, hey, I mess it up. We’ll go fix it. Just do that. That’s all. That’s all we need at the end of the day. And I think what we’re doing is helping people be better husbands and wives and me, I want to believe that anyways.
And not everybody thinks about that when they think about places to work.
Well, Cannon, I appreciate you coming in. I appreciate the friendship we’ve been able to have. And you’ve helped my fences out.
I know that.
So if someone wants to get their fences mended or a new fence installed, how do they get a hold of you?
Yeah, look here. So we talk about technology and bringing stuff back to the table. So, Jacksonfencecompany.com, you can literally draw your own fence via satellite imagery like Google would do, and get a free instant online quote in minutes. I’m not talking about you just fill out a form and we’re going to call you. No, you’ll fill out a form. Yes. And then next thing you know, you’re drawing and then you’ll get a price right there. There’s no emails, there’s no back and forth, nothing.
Just instant quick price conversion rate on that.
It’s 50 50. So there’s a lot of people, too, that don’t understand what defense costs, you know, and so we won’t yeah, it’s probably the same in marketing. You know, we don’t know what the cost to do a do a short commercial, you know?
And so rather than them wasting their time and, you know, us going out and spending our time with it, you know, we just cut to the chase. Hey, look, you’re going to be somewhere between $5,000 you want to do it, and if that’s way more than they can possibly do. Well, let me tell you about the financing options that we have. There you go. We want to build you a fence. We want your backyard to have the best fence. So make it easy for you.
All right? So Jackson Fence website. What’s the website?
Jacksonfencecompany.com good enough.
All right. Thanks, Cannon.