A Reckoning is Coming: The Traditional Media’s Data Problem

The post is a part of a series of blogs about traditional media’s data quality and its use. 
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Read post 2 here and post 3 here. 

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I believe a Reckoning is coming.

I think someday soon (3-5 years) most business people across the country will begin to revolt because of the lack of data that offered by traditional media outlets. Our culture is growing more and more data aware and savvy everyday. This is not to say that traditional media will no longer be a good place to advertise. I believe that traditional media can be useful and I will talk about that more in the 3rd post in this series. Lets look at three of the main types of traditional media and their data:

Newspapers and Magazines: Newspapers and magazines strongest data to show someone is their distribution. In the Old World of data this was sufficient. I believe there is a little something in our heart that assumes that what ever the distribution number it is the same as the number of people who would see our content or ads. But in our brain we know that there is no possible way that everyone of those newspapers was read and of the ones that were picked up very few of them were read all the way through. But there is no way to know what the number of people who read the newspaper is or how many of them interacted with your ad. Newspapers and magazines also have a short shelf life but longer than Radio and TV.

Radio: Similar to a print distribution number but more accurate I think are radio ratings. But radio ratings are still based on what I would consider an extremely fallible system which is built similarly to TV.(more on that in the next paragraph Radio deals with a few specific challenges like: are people paying attention when listening, is it on in the background of a work place, or are people talking in the car while its playing. In my opinion most radio stations do not start from a place that assumes engaged listenership.

TV and Radio operations usually refer to Neilson ratings (or a similar type service like Arbiton, which was  acquired by Nielsen). Nielsen has had some problems recently: Here is a New York Times Article on how Nielsen had bad data for several months.   But that Old World Data is still going to be inaccurate even if reported correctly. Nielsen collects ratings two ways: journal and meters. Journal (or diary) markets have people who record what they watch on TV or listen to on radio each day. Journal reporting relies on peoples ability to remember and their willingness be honest in their reporting. Nielsen and organizations like it select people based on demographics to report in these journals. West Tennessee is journaled market. Similarly in a metered market a demographically diverse group of people are selected and their TV or Radio use is recorded and transmitted to the collecting organization. These numbers are flawed in a New World of Data because its only a sample group. As our culture becomes more and more segmented the representation of demographics will become less and less accurate. People are less and less likely to watch what everyone else is watching or  if they do it might not be on the same screen.

Additionally most of the traditional mediums are based on repetition to get the message across. This requires money over time. This may work if you are a large business but if you are small business or a startup you probably will not have enough cash to start an effective campaign.

The new world of data demands much more than what traditional media can offer. In post 2 I will talk about the New World of Data in marketing and in part 3 talk about some ways to maximize use of local traditional media.

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Update Yahoo Local – A How-To

I had a client recently who found that their map listing on Yahoo Local was incorrect. They had tried and had been unable to find how to update Yahoo Local. I then took up the quest to change their Yahoo listing and also found it to be difficult. I wanted to show how to make that change and talk about why it is so hard to change:

1. Using Yahoo search: Look up your business.

2. Look for the local listing, which should look like a map listing.

3. Click the text that says: Is this your business? Verify your listing

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So far so good. But here is where it goes downhill:

You will now be taken to a page that instantly aggregates almost all major (and some minor) directories online to match up the contact information for your business. This showed about 36 directories in all and all the info shown about your business. It also highlights the problems with each listing.

This tool is powered by Yext. Yext is a tool that I was told about by a fellow CO Member Austin (@NotReallyAustin) a few weeks ago. Yext allows you to update all of your online listings at the same time. This could be a very useful tool for marketers and businesses in two ways: 1. It shows you were your listings are incorrect (for free!) and 2.) if you have more money than time (established business or if you do not have an intern), you can pay Yext to update all your listings at once. Yext would be a great tool for creating brand consistency over all the different channels people might be looking for you. Yext could be a good tool, but this article is about Yahoo.  Screen Shot 2015-03-11 at 11.04.02 AM

Yahoo really really really wants you to use Yahoo Localworks.  Localworks is Yahoo branded version of Yext. Yext has a small icon at the bottom of the page indicating that the Localworks is powered by Yext. Most of us are not going to want to pay to update a Yahoo Listing though!

Now its time to pick up with step 4.

4. From here, click on the Local Marketing tab on the main navigation menu.

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5. On this page scroll down to “Try Local Basic Listing for free” this is two thirds the way down the page.

Clicking “Sign Up” will bring you to a prompt to fill in your business info. This will once again bring you to a screen with the Yahoo LocalWorks listing. They will once again ask you to buy something!

 

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6. Read this screen carefully and find the No Thanks! button.

It is next to the large brightly colored sign up now button on the top of the page. Now you will be able to go through some more routine steps to update your information.

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There are a few steps still like verifying your identity and things but from here its pretty typical. One last thing is they have to approve your changes which takes between 2-5 days. The last listing I changed has been pending for about 2 weeks now.

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Customer Spot Light: Turner Pet Cremation

When someone told me that Turner Pet Cremation was looking for help, I thought that was a some sort of joke. Not being a pet person, I had not ever looked into a service like this before. I came to find that Turner Pet Cremation is the best in the area at providing a dignified cremation process for someone’s pet.

During this process I got to know the Mitchell family who now run Turner Pet Cremation. They are real salt-of-the-earth people who were a pleasure to work with. Clayton, whose grandfather started the business, took me for a tour of their facility and showed me some of their most popular urns. One of the things I love about working with small businesses is all the things I get to learn from my customers about their businesses!

For Turner we created a new logo and a new website. (Check out the website here.)

Here is the logo:

 

Turner Pet Cremation Logo

 

 

I am currently accepting new clients, if you know of any businesses who need help with their marketing, please share this site with them.

Great Super Bowl Ad: BMW i3

For those of you watching the Super Bowl this year you might have seen the new BMW commercial. I really like this ad for a couple of reasons:

1. Its based in reality. The first half of the commercial actually happened. For some of us this seems not possible but that was on live tv back in the day. The internet changed everything and electric cars are going to change our world, but to a lesser extent. But bravo to BMW to trying frame the change that this new car will make in the same realm as the introduction of email.

2. Its funny. Looking back at what would be come such a funny moment in history and making a modern version is very clever. The bit about twerking is such a surprise that you can help but laugh.

What I don’t like:

1. Super forced. They pushed a little to hard on a few parts of the recreation to feel real. Like starting to talk to a random bicyclist? Allison still works for them? Maybe to show how far they have come they should have called Siri instead.

2. It is weird that they do not to appear to have aged. They do not appear to have aged that much in twenty years. That concerns me as a human being.

But over all a great ad. Let me hear your thoughts:

https://www.youtube.com/watch?v=U1jwWwJ-Mxc

Go Daddy wins the Superbowl

Go Daddy Puppies

Go Daddy Puppies

I have been avoiding Go Daddy ads for years now. They are usually so raunchy that I just change the channel or look away. This behavior continued when I saw “Go Daddy ad causes a stir” on my Facebook timeline this morning. Then my wife told me she thought it was funny. So I checked it out. Once again Go Daddy creates an ad that generates as much or more coverage from controversy as from actually ad placement. This time it doesn’t feel like they were aiming for controversy but some companies are just better at finding it then others. The ad is well made and funny even if the message irritates some people. Here is the video:

Also in this debacle we get a lesson from the school of “always being on your toes”. HostGator decided that it could maximize this situation for its benefit. This is the ad that came up when I googled ‘Go Daddy Puppy Commercial’:

Hostgator loves puppies

 

Well done HostGator.  This might be as on the same level if not on the same scale as the now famous Oreo ad during the super bowl power outage. Maybe we all need to watch our competitors ads just to pounce with a witty retort when they make a mistake!

 

 

A Resource for Free Stock Photos

This week I wanted to tell you about one of my favorite tools on the internet: Unsplash. Unsplash is an amazing resource of curated and free to use stock photos. One of the key components that makes Unsplash great is the curation. You can find free to use photos in different corners of the internet but often the quality is only so-so. Unsplash brings your breath taking photography each week. The cool part about it, it is completely free to use! I mean you do have to pay for… oh wait, no it is completely FREE TO USE!

Now if you have used Unpslash before and found finding the perfect picture difficult you might want to check back with them. Recently Unsplash answered the prayers of many of it’s users but adding a tag search of their entire database. That is a game changer. Instead of scrolling through hundreds of beautiful images you can bring the search time and effort down significantly if you know a good keyword or two.

In fact the featured image on this post is from Unsplash! Hopefully with my new camera I will be able to get some photos onto Unsplash!

Visit Unsplash.com for a amazing collection of photos!

TV is changing

 

TV is going to change dramatically in the next few years and this week it took a big step that way.
Streaming services are growing!

The chart above from Marketing Charts shows a stat that we probably already knew: On Demand video services are growing significantly. 76% of all households in America use some sort of media on demand. This statistic could be artificially high because it contains DVR’s which is become more standard with modern telecommunications. I think it would be safe to say 50% of households in America have a streaming service.

The number of cord cutters (aka people who do not have cable in the home) is growing. initially some thought it might be a victim of the recession but as the economy returns to full strength the number of families without cable has not wavered much. Premium tv is becoming aware of this increasingly large group of people. ESPN decided to do something about it and in doing so might have placed the first nail in the coffin of cable/satellite tv.

ESPN has announced that it is joining a completely cable free streaming program with a few other channels offered through DISH Network for $20 per month. ESPN is one of the reasons most people stay on a cable subscriptions! Why would ESPN do this? Ad revenue. As cord cutters continue to grow the value of ads on channels exclusively on cable and Atlanta networks will begin to drop.

Imagine a future where you will be able to buy small packages of the channels you actually want to watch. This is great for consumers and for local advertisers. Local advertisers frequently get mixed in with all the channels a media company has access to. Advertisers will be able to better target their ads to specific packages of channels that their customers will be watching.

This maybe the first nail in the coffin of cable/satellite tv but do not clear your schedules for their funerals anytime soon. This transformation will be years in the making and will be restricted by fast broadband access. Not everywhere is as lucky Jackson with our 1 GIG fiber network. Thanks JEA!

 

 

 

 

Gender in Social Media Use

Gender effects social media use.

Another great chart from Marketing Charts. This one chronicles social media adoption in the general population and by gender. There is a lot of interesting information that comes out of this graph and some of it matches stereotypes. Pintrest is vastly more popular among females. This is not very surprising but if you are primarily marketing to women this means that you should really be using Pintrest!

I find it very interesting that there are only three social networks that comes in stronger for males than females: Google+, Linkedin and Vine. The running joke for a while was that only Google employees were on Google Plus and well Google has a propensity to hire males (83% are males). This could be the explanation or it might have to do more with cultural tendencies for employment. This article indicates that almost 2/3 of business owners and those who are self employed are males.

Google requires Google Plus pages for the business map pages. Linkedin is the business social network. This is probably not the only factor but it might help explain the disparity. I think these adoption statistics will change in the coming years as women become more empowered in our society.

It is also interesting that a 6% larger share of males ignore social media all together.

A few less Beliebers

http://www.hollywoodreporter.com/live-feed/justin-bieber-arrest-cnn-sets-673508
http://www.hollywoodreporter.com/live-feed/justin-bieber-arrest-cnn-sets-673508

Scrolling through CNN this morning before heading out to play football I saw a headline that grabbed my attention.

“Justin Bieber just lost 3.5 million Instagram followers”

Now just to be clear, I am not a Belieber and generally try to avoid anything talking about Justin Bieber but this one caught my eye: Link to Article.  (h/t @AaronSmithCNN)

The summary of the article is this: Instagram in something people are calling the “Instagram Rapture” (I think would be better named: Instagram Purge), Instagram has purged fake profiles and the Biebs has lost 3.5 million followers. Crazy. But it almost makes me feel better about my small amount of followers.

As far back as the days when MySpace was popular I remember having to deal with robotic accounts. You would recieve friend requests from random people with clearly photoshopped pictures and the temptation was to accept the request. Why? Because having that one more like, even if it was fake, might make your numbers look better. Businesses can do the same thing: it is tempting to get one more email or facebook like for the sake of having the number. The quality of emails and facebook likes is important. If you are building a tribe of dedicated fans you ought not dilute them with fakes or people who you have tricked or forced into liking your page. If dilutes your numbers and does not allow you to measure your marketing strength or market reach effectively.

But with facebook you have to do more than worry about people who dont really like your service but with robots check out this amazing video about facebook click farms over seas (h/t to @veritasium)

So how to prevent this? I start with really specific targeting of your Facebook ads and a realization that numbers are not everything.

Customer Spotlight: Maxwell’s Bow Ties

I have been eagerly awaiting this post for over a month now. Monday the website for Maxwell’s Bow Ties went live and so now is a good time to tell you about it! When I first started my business a gentleman wearing a unique bow tie walked into the Co with the apparent mission to find me. That man was Max Garner and we started a business relationship to help bring his bow ties to market in the best way possible.

Max and I worked together to create the entire branding package: logo, packaging, and a website. It has been a joy to work with Max on all of these projects and to wear the bow ties around town (yes I have been actually wearing these and they are awesome!).

Here are the goods (and you can order them here):

 

Maxwell's Bow Ties logo engraved on wood.
Maxwell’s Bow Ties logo engraved on wood.
MBT Business Card Front
The front of Maxwell’s business card.
MBT Product Insert Front
The front of Maxwell’s product insert.

 

The backside of the Bow Tie Insert
The backside of the Bow Tie Insert with the story and care instructions.

I hope to see everyone wearing Maxwell’s Bow Ties this Christmas!