
Good Experiences spread!
We have all heard it said that the best marketing is word of mouth. From a marketing perspective, it is the absolute best way to

We have all heard it said that the best marketing is word of mouth. From a marketing perspective, it is the absolute best way to

This month in social media #win or #fail: Gillette Razors. I am classifying it is as a #FAIL (But Gillette if you are reading this

In a pervious post I looked at what an Ounce of Prevention might look like in preventing a bad customer experience. (You can read

I had the pleasure of creating a new website, banner, and video for Madison County CASA. This project was extremely enjoyable for multiple reasons: great

Great content is the king of the internet. But by defining it as great means that it is rare. Do not expect to make great

(This blog post is predicated on the understanding that you or your business will fail at delivering a product or customer service occasionally. If