
A pound of cure in a bad customer experience (Pt. 2)
In a pervious post I looked at what an Ounce of Prevention might look like in preventing a bad customer experience. (You can read
In a pervious post I looked at what an Ounce of Prevention might look like in preventing a bad customer experience. (You can read
I had the pleasure of creating a new website, banner, and video for Madison County CASA. This project was extremely enjoyable for multiple reasons: great
Great content is the king of the internet. But by defining it as great means that it is rare. Do not expect to make great
(This blog post is predicated on the understanding that you or your business will fail at delivering a product or customer service occasionally. If
This months social media fail comes from a hoax that circulated recently. A rash of posts starting coming across my news feed last week. The
Recently I completed a video from Area Relief Ministries. This video was many hours in the making but it was a pleasure to work with